Privacy Policy

1. Who We Are

Oussama Abiba is a professional photography and videography studio operated by Oussama Abiba, based in the Gueliz District, Marrakech, Morocco. When you use our website (oussamaabiba.com) or submit a booking request, you are engaging with us directly.

For any privacy-related queries, contact us at: contact@oussamaabiba.com

2. Information We Collect

We collect the following categories of personal data:

• Account information — name, email address, password (hashed), phone number
• Booking details — service type, preferred dates, project description, reference images you upload
• Contact messages — name, email, subject, and message content submitted via our contact form
• Usage data — pages visited, browser type, IP address, and interaction data collected via server logs and analytics
• Cookies — authentication tokens (HTTP-only, secure) and optional analytics cookies (see our Cookie Policy)

3. How We Use Your Data

• To process and manage your booking requests
• To communicate with you about your project (confirmations, updates, delivery)
• To create and manage your user account
• To respond to contact form submissions
• To send transactional emails (booking confirmations, status updates)
• To improve the quality and functionality of our platform
• To comply with legal obligations under Moroccan law

4. Legal Basis for Processing

We process your personal data under the following legal bases:

• Contract performance — processing your booking is necessary to fulfil our service agreement
• Legitimate interests — operating and improving our website, preventing fraud
• Consent — for optional analytics cookies and marketing communications (you may withdraw consent at any time)
• Legal obligation — retaining records as required by Moroccan fiscal and commercial law

5. Data Sharing

We do not sell your personal data. We may share it with trusted third-party service providers who assist us in operating the platform (e.g. email delivery, hosting, analytics). These providers are contractually obligated to protect your data and use it only for the purposes we specify.

We may also disclose data if required by law or to protect our legal rights.

6. Data Retention

We retain your personal data for as long as necessary to fulfil the purposes described in this policy. Account data is kept for as long as your account is active. Booking records are retained for 5 years for accounting and legal compliance. Contact messages are retained for 2 years.

7. Your Rights

You have the right to:

• Access the personal data we hold about you
• Correct inaccurate or incomplete data
• Request deletion of your data (subject to legal retention obligations)
• Withdraw consent for processing based on consent
• Lodge a complaint with the relevant data protection authority in Morocco (CNDP)

To exercise any of these rights, email us at contact@oussamaabiba.com. We will respond within 30 days.

8. Security

We implement appropriate technical and organisational measures to protect your personal data, including encrypted data transmission (HTTPS), hashed passwords, and HTTP-only authentication cookies. No system is 100% secure; we encourage you to use a strong password and keep it confidential.

9. Changes to This Policy

We may update this Privacy Policy from time to time. When we do, we will revise the "Last updated" date at the top of this page. Continued use of the platform after changes constitutes acceptance of the updated policy.

10. Contact

Oussama Abiba — Gueliz District, Marrakech, Morocco
Email: contact@oussamaabiba.com
Phone: +212 658 287 109